Shipping policy
Shipping Policy
Last updated: April 2nd, 2024
At Stillhaus, we approach every detail with care — from the precision of our lighting designs to the experience of delivery. This shipping policy outlines how and when your order will arrive.
Order Processing
Orders are typically processed within 1–3 business days after purchase confirmation.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Locations
We currently ship to:
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The United States
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Canada
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Select international destinations
If your location is not available at checkout, please email us at support@stillhaus.co for assistance.
Shipping Times & Rates
Shipping times and costs vary depending on the product. Estimated lead times are noted on each product page and at checkout. Shipping domestically to US locations is free of charge.
Made-to-Order & Pre-Order Items
Some Stillhaus fixtures are made-to-order or released as limited pre-orders. These products may have extended lead times, which are clearly stated on the product page.
Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number.
You can follow your shipment using the provided link or by contacting our support team.
Address Accuracy
Please double-check your shipping address at checkout.
Stillhaus is not responsible for packages lost or delayed due to incorrect or incomplete addresses.
Need Help?
For questions regarding your order, tracking, or delivery timelines, please contact us at stillhaus.us@gmail.com